Question 1

How do I check the status of my order?

Accepted Answer

Check your order status by clicking this order status link. Next, enter your order number, email address, and zip code. You can also call your local LL Flooring store at (845) 223-7764 or our Customer Care team.

Question 2

What is your return policy?

Accepted Answer

Returns and exchanges must be made within 90 days of receipt and only with a valid purchase receipt. Returns or exchanges are not permitted on opened boxes, special or custom orders, close-outs, and odd lots. Defective products may be exchanged prior to installation within 90 days of receipt. Installed product is considered accepted by you and may not be exchanged or returned for any reason. Shipping and delivery charges in connection with purchase are non-refundable. Shipping costs relating to a return or exchange are your sole responsibility.For refunds, cash or check purchases will be refunded by check within 5-10 business days; credit or debit card, store credit, or gift card purchases will be credited back to the account or tender type used for this purchase. For full details, see our Shipping & Return policies here.

Question 3

What is the status of my cashback rebate?

Accepted Answer

You can check the status of your rebate here. Choose your promotion and then click "Track My Claim" in the navigation areas. Next, enter your claim reference number and email address. Your cashback reward will be sent as a digital Visa® gift card or straight to your PayPal account within 28 days of your claim being approved, depending on which option you chose when submitting your claim. Be sure to check your email spam folder if you do not see the gift card within 28 days of the claim being approved. For additional Help and Support, click the "Help & Support" link in the main navigation.

Question 4

What can I use to clean my floor?

Accepted Answer

Our Bellawood Floor Cleaner is safe to use on all of our hard-surface flooring products. Please refer to the product warranty/installation/care guide found on each flooring product's website page for specific care and maintenance guidance.

Question 5

How do I report damaged freight?

Accepted Answer

Report claims for delivery damages to the local LL Flooring store or by contacting our Customer Care team. Contact us.

Question 6

Where can I find the install guide for my flooring?

Accepted Answer

The product warranty/installation/care guide is found on each flooring product's website page. The pdf guide is located right below the flooring specifications.

Question 7

Who do I contact if my installation or in-home estimate has not been scheduled yet?

Accepted Answer

Installation is scheduled within 2 to 3 business days after all materials are delivered. The in-home estimate is scheduled within 2 to 3 business days after the assessment order is placed. If your installation or estimate has not been scheduled within this time frame, please call our Project Coordination Office at 1-800-651-1635 or email install@llflooring.com for assistance.

Question 8

I need help with my order. Who can I call?

Accepted Answer

The local LL Flooring store can assist you with order changes and questions. Our in-house sales team members can also help by calling 1-800-227-4036 or emailing sales@llflooring.com.

Question 9

What are your shipping options?

Accepted Answer

During checkout, you can select Home Delivery and one of three home delivery options.Home delivery is delivered by box truck up to 75 miles from your chosen LL Flooring store to your home. The store team will schedule a delivery with their local carrier, and the carrier will contact you to set up an appointment that best meets your scheduling needs. For full delivery details, please click here.

Question 10

How do I order an in-home estimate?

Accepted Answer

LL Flooring is no longer offering installation services. If you have any questions regarding installation of a floor purchased at LL Flooring or a question regarding a previously scheduled install, please contact customer care at 1-844-455-3566.

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